INTRODUCTION
Access to and use of this website ("Website") and the products and services available through this website ("Products" and "Services") are subject to the following terms, conditions and notices, as may be amended or updated by us, without notice, from time to time ("Terms and Conditions"). When you use this website or buy via this website you are agreeing to all of these Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend all or parts of it without notice.
YOUR CONDUCT
You must not use this website in any way that causes, or may cause, the website or access to it to be interrupted,
damaged or impaired in any way. You understand that you, and not our website, are responsible for all electronic
communications and content sent from your computer to us and you must use this website for lawful purposes only.
You must not use this website for any of the following:
- for fraudulent purposes, or in connection with any criminal offence or other unlawful, malicious or
immoral activity; or
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene ; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam."
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other
technologically harmful material that may infect your computer equipment, computer programs, data or other
proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any
website linked to it ("Linked Sites").
INTELLECTUAL PROPERTY, SOFTWARE & CONTENT
Clean Planet is the registered trademark of SoulQuest Lifestyle Pvt Ltd.
All content included on the Website, including, but not limited to logo, trademark, text, graphics, logos, button
icons, images, audio clips, digital downloads, data and software, is the property of SoulQuest Lifestyle Pvt Ltd,
and is protected by international trademark, copyright, author´s rights, database rights and other laws, rules and
regulations. The compilation of content on this Website, including the site's "look and feel," is the
exclusive property of SoulQuest Lifestyle Pvt Ltd and is protected by Indian and international copyright, trademark
and database right laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without our
express written consent. In particular, without limitation, you may not utilise any data mining or data gathering
and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this
website, without SoulQuest Lifestyle Pvt Ltd's express written consent. You also may not create and/or publish your
own database that features substantial parts (e.g., our prices and product listings) of this website without
SoulQuest Lifestyle Pvt Ltd's express written consent.
ORDERS
All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may
be purchased by other customers.
If your order contains gifts or items that require shipping to multiple locations, you will need to place
separate orders for each address.
CORPORATE ORDERS
For corporate orders, please contact customercare@cleanplanet.in
PRICES
Prices (unless otherwise specified) are inclusive of applicable taxes for delivery in India. Special prices may be offered from time to time. Prices are subject to change without notice.
TERMS OF SALE
By placing an order, you are offering to purchase a Product or a Service on and subject to the following terms of
sale. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary
according to availability. In order to purchase Products and/or the Services you must be over 18 years of age and
possess a valid credit or debit card issued by a bank acceptable to us. We retain the right, in our sole
discretion, to refuse any request made by you. When placing an order, you undertake that all details you provide to
us are true, accurate and complete, that you are an authorised user of the credit or debit card used to place your
order and that there are sufficient funds to cover the cost of the goods. The cost of Products and Services may
fluctuate. All prices advertised are subject to changes at any time.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details
of your order. This email is not an acceptance of your order, only a confirmation that we have received it.
Unless you cancel your order, acceptance of your order will be done on receipt of the payment confirmation from
your credit/debit card provider / bank to our nominated payment gateway (in case on online payments).
We reserve the right not to accept your order in the event, for example, that we are unable to obtain
authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of
stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility
criteria set-out within the terms of sale.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time
at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any
merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any
materials or content on the site, refusing to process a transaction or suspending any transaction after processing
has begun.
PAYMENT
Payment can be made by Visa, MasterCard, American Express, Diners Club International, JCB cards, online bank
transfers and any other methods which may be clearly advertised on the site from time to time. You confirm that the
credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the
credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by
the card issuer.
If the issuer of your credit/debit card refuses to authorize payment to Clean Planet, we
will not be liable for any delay or non-delivery.
Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will not charge you for the item or shipping charges. If the payment for the out-of-stock item was made it will be refunded to you.
We take reasonable care to make our site is secure. All credit/debit card transactions are processed on a secure online payment gateway CC Avenue that encrypts your card details in a secure host environment. We do not store your credit / debit card details on our website or servers.
To help ensure that your shopping experience is safe, simple and secure Clean Planet uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We cannot however be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
Your purchases made on cleanplanet.in will reflect in your credit/debit card statements as "SoulQuest Lifestyle Pvt Ltd"
SHIPPING
Orders will normally be shipped within 5 working days of payment confirmation. The transit time for delivery will depend on the destination. Please note that we are unable give Guarantees for Delivery Date as we have no control over extenuating circumstances that may impact delivery after we have shipped. Tracking Report of the concerned courier company will be conclusive proof of delivery.
We will not be responsible for wrong delivery due to incorrect and/or incomplete address supplied by the customer.
If the parcel received was in a damaged condition please let us know immediately via email at customercare@cleanplanet.in. Please also mention about the parcel being damaged in the courier AWB while signing.
Return of Products Purchased from Clean Planet
Your satisfaction is of utmost importance to us. If you are not completely satisfied with your purchase you can return the unused product within 7 days of receipt. Please email us at customercare@cleanplanet.in to share your feedback. We will contact you via email or phone to discuss and confirm return of the product.
RETURN PROCEDURE
- Please inform Clean Planet via email prior to dispatching any product
- Returned products require confirmation by way of signature from Clean Planet to confirm receipt since ownership shall remain with the buyer until such time.
- Kindly ensure that you return the product in its original condition. Damaged products would not qualify for replacement / refund.
- Once we have received the product intact we will inform about the refund or replacement.
Return in case of quality problem
or incorrect product delivery
We take considerable efforts to ensure delivery of quality products. In the rare
event of a quality problem
or incorrect item being delivered please let us know immediately on receipt of your parcel by writing to us at customercare@cleanplanet.in
Any quality complaint must be informed within 3 days of the receipt of the package. On our confirmation please return the product to us. We will exchange the Product / offer alternatives if preferred (and available) or issue a full refund on receipt of the Product in such condition.
Refunds would be processed as online payments or cheque payments. Exchange of product will depend on the
availability of the alternative product selected.
No Commercial Use
This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any products, or services or content contained within this site.
REGISTRATION
To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please inform us at the following e-mail address customercare@cleanplanet.in. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify Clean Planet immediately of any breach of security or unauthorized use of your account. Although Clean Planet will not be liable for your losses caused by any unauthorized use of your account, you may be liable for Clean Planet's losses or damage due to such unauthorized use.
Force Majeure
If Clean Planet is prevented or delayed (directly or indirectly) from making delivery of a Product or any portion thereof, or from otherwise performing this or any part of the Services by reason of, act(s) of God, war, terrorism, embargo, riot(s), strike(s), lock-out(s), trade dispute(s), fire(s), break-down, inclement weather, interruption of transport, government action, delay in delivery to Clean Planet of any goods or materials or by any cause whatsoever (whether or not of like nature to those specified above) outside Clean Planet's control ("force majeure"), Clean Planet shall not be under any liability or responsibility whatsoever.
Governing Law and Jurisdiction
These Terms and Conditions shall be construed in accordance with the internal laws of India and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction and venue of the Indian courts.
Indemnity
You agree to indemnify, defend and hold harmless SoulQuest Lifestyle Pvt Ltd , its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees and expenses) arising from your use of this website or your breach of these Terms and Conditions.
Privacy Policy
We value the trust you place in Clean Planet. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
Collection of personally Identifiable Information
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with us. While you can browse some sections of our site without being a registered member, certain activities / facilities do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Cookies
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. cleanplanet.in places temporary cookies in your computer. Clean Planet.in's cookies do not contain any of your personally identifiable information.
Links to other sites
Our site links to other websites that may collect personally identifiable information about you. cleanplanet.in is not responsible for the privacy practices or the content of those linked websites.
Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
