Posts Tagged ‘awesome service’

Awesome customer service

Thursday, April 14th, 2011

A colleague recently encountered service at a dept store that should frankly be classified as a criminal offence. If this was the US the store would have been served a legal notice by now.

Discussing the episode got us thinking about examples of outstanding, exemplary service that touches your heart , brings a smile to your face. It could be at a store , with an airline , a phone company , vada pav stall outside your office , restaurant…hell even a government dept (yeah we are incorrigible optimists ).

There are companies for whom business means more than a means to make money. And individuals for whom a job is more than a way to earn a living.

We’d like to celebrate all such individuals and companies. If you have encountered awesome service write in to share your experience here at Clean Planet world and on our Facebook page.

Awesome service

Sunday, October 31st, 2010

Japan is undoubtedly the land of awesome service. It’s not unusual for a taxi driver to stop the meter if he feels he’s taking a longer route than necessary.

On asking a Muji store associate for the nearest train station location – she pulled out a map book of Tokyo , photocopied the relevant page and then came out 2 floors to the street level to indicate the direction.

It’s cold and rainy in Tokyo. Stopped yesterday at a cafe en route to collect a sandwich takeout. The restaurant manager invited us to wait inside where it was deliciously warm and comfortable. Served hot tea while we were waiting, added an extra topping to the orders placed. Brought warmth , comfort and joy. Raised the bar for service.

What happens when friendly awesome service is delivered ? The person doing so feels good and empowered. The customer is delighted. Possibly becomes an evangelist/regular customer of that company / store. If the customer is a visiting foreigner it enhances their experience of the country. At a basic human level we seek and appreciate a sense of connectedness. Some things go beyond the realm of business.

Muji is one of the largest retailers in Japan. The cafe is a much smaller business.

Awesome service is possible at any scale of business.